Appendix

Common Keypad Displays

Listed below are several keypad messages you may see on the display. Follow the instructions in the Possible Solutions column to correct the problem. In many cases, you need to call a service person to correct the problem. Displays not discussed here indicate your service representative should be called.

MESSAGE	TONE AT KEYPAD	MEANING	POSSIBLE SOLUTIONS
INVALID CODE	No	The user code you entered is not recognized by the system.	Check the user code and try again.
CLOSING TIME	Yes	The schedule has expired but the system has not been armed.	Users still on the premises are reminded to arm the system or extend the schedule to a later time.
AC TROUBLE	Yes	The system is not getting proper AC power.	Contact your service person if other electrical devices in your home are working.
BATTERY TROUBLE	Yes	The battery is either low or missing.	Contact your service person.
ALERT	Yes	A contact with Chime or Zone Monitor has been tripped.	The alert will clear on its own.
SYSTEM TROUBLE or SERVICE REQUIRED	Yes	There is a problem with one or more components in the system.	Contact your service person.
SYSTEM BUSY	No	The system is performing another task with a higher priority.	Wait a few moments for the system to complete the task. Contact your service person if the problem remains.
4-WIRE BUS TROUBLE	No	There is not a supervised device on the bus. The voltage is low or there is an open yellow wire. Two devices share the same address.	Contact your service person.
TRANSMIT FAIL	Yes	The panel has attempted to communicate with the central station ten times and has not succeeded.	Make sure your telephone line is working properly. Contact your service person if the problem remains.
NON-POLLED ADDRESS	No	Keypad is set to an invalid address.	Contact your service person.
WIRELESS TROUBLE	Yes	The panel is unable to communicate with the wireless receiver. The wireless receiver is missing.	Verify the receiver is properly connected to the panel. Verify the correct House Code is programmed in System Options.
LOBAT	Yes	The Z-Wave Lock device has a low battery.	Contact your service person.
ZWAVE BUSY	No	Only one keypad at a time can access Z-Wave Setup. If a user attempts to access the menu from a second keypad Z-WAVE BUSY will be displayed.	The user must exit Z-Wave Setup in one keypad before accessing it in a second keypad.